Tolfex: Client Communication Protocols

For correct case assignment, all submissions must include a valid user ID, an exact incident timestamp, and a complete console output; otherwise, automatic rejection will occur by the Tolfex platform. Formulate requests precisely. All communication must relate to the specific technical malfunction.

Contact

Account Verification and CH Server Routing

Identity proofs for accounts operating via Swiss IP ranges are validated against federal databases to confirm authenticity, serving as an internal Tolfex legit Check check. Requests concerning Tolfex trading algorithms require an additional authentication layer. Data packet dispatch occurs exclusively via dedicated CH nodes.

Physical Node (CH)

Tolfex GmbH, Bahnhofstrasse 21, 8001 Zurich, Switzerland

Support Vector (L1)

[email protected]

Emergency Ping (Critical System Errors)

+41 44 551 00 00

Service Level Agreement (SLA) & Latency

Standard tickets are processed within a 24-hour window. Critical system errors affecting operations have a maximum response time of 2 hours, after which an automatic escalation to L2 engineering occurs. An Tolfex ai module classifies priority based on error codes. In case of SLA non-compliance, an internal Tolfex review process is triggered.

🇬🇧 English ▼
🇩🇪 German 🇫🇷 French